Shop Nearby – Shipping Policy

Effective Date: 12 August 2026

Website: www.shopnearby.co.za

Welcome to Shop Nearby. Shop Nearby provides a platform hosting independent local retailers, artisan shops, and brands.

Because Shop Nearby is a venue for independent shop owners, all order fulfillment, packaging, and shipping are handled directly by the individual shop owner from whom you make a purchase.

1. Independent Shop Fulfillment

  • Each shop hosted on Shop Nearby operates independently and manages its own inventory, dispatch, and delivery methods.

  • When you purchase items from multiple shops in a single checkout, your items will be packaged and shipped separately by each respective shop owner.

2. Shipping Rates & Delivery Methods

Shipping rates and available delivery options are set by each shop owner and will vary depending on:

  • The shop’s physical location.

  • The size and weight of the parcel.

  • The chosen delivery method (e.g., door-to-door courier, local store pickup, or local express delivery).

Exact shipping fees for your order will be calculated and clearly displayed at checkout before you complete your purchase.

3. Order Processing & Dispatch Times

  • Processing Time: Most independent shop owners process orders within 1 to 3 business days. Custom, handmade, or made-to-order items may require additional production time, which will be specified on the product page.

  • Dispatch: Orders are processed on business days (Monday to Friday, excluding South African public holidays).

  • Tracking: Once your order has been dispatched by the shop owner, you will receive a confirmation email containing tracking details (where applicable).

4. Local Store Collection / Click & Collect

Many shop owners on Shop Nearby offer a Click & Collect / Local Pickup option from their physical retail storefronts:

  • If selected at checkout, you will receive a notification when your order is ready for collection.

  • Please bring your order confirmation email and a valid ID when collecting your order from the shop address listed in your order details.

5. Delivery Areas & International Shipping

  • Most shops on Shop Nearby deliver nationwide across South Africa.

  • International shipping is determined at the discretion of individual shop owners. Please check the individual shop page or contact the seller directly before placing an order if you require international delivery.

6. Shipping Delays & Disruption

While shop owners aim to meet estimated delivery times, shipping timelines are estimates provided by third-party courier services and cannot be guaranteed. Shop Nearby is not liable for courier delays due to unforeseen circumstances, weather, or peak seasonal volumes.

7. Damaged or Lost Shipments

If your item arrives damaged or appears lost in transit:

  1. Contact the Shop Owner First: Reach out directly to the shop owner via your Shop Nearby account or the contact details provided in your order invoice.

  2. Provide Details: Attach photo evidence of any damage to both the packaging and the product within 48 hours of receiving the package.

  3. Escalation: If you are unable to resolve a shipping issue directly with the seller within 5 business days, you may contact Shop Nearby Support at support@shopnearby.co.za for mediation assistance.

8. Contact Us

For general inquiries regarding this policy or platform assistance: